Shipping Protection & Tipping Policy
At Ornivra, we're committed to giving every shopper a smooth, pleasant buying experience. To let you tailor your order exactly the way you want, we offer two optional add-on services at checkout.
1. These Services Are Entirely Optional
Shipping Protection and Tipping are both fully voluntary. Neither is ever added automatically, and neither is required to complete your purchase. These charges appear on your order only if you tick the corresponding box yourself during checkout.
- Shipping Protection — A paid optional service that covers your package against loss, physical damage, and theft while in transit.
- Tipping — A discretionary way to thank the fulfillment and customer support teams who handle your order every day.
2. Shipping Protection Terms
If you add Shipping Protection to your order, you're covered for the most common unexpected incidents that can occur during delivery.
Full coverage scope and exclusions are listed on our dedicated policy page: https://ornivra.com/pages/shipping-protection-policy
3. Cancellation & Refunds
Your satisfaction comes first. If you add Shipping Protection or leave a tip at checkout and later change your mind, we will refund both in full — no questions asked.
- Valid refund requests are processed promptly, even after your parcel has been dispatched.
- Options selected by accident at checkout also qualify for a full refund of the service fee.
- Refunding these optional fees has no effect on the rest of your order.
4. Contact Us
To request a refund for either service, or for any other question, reach us through any of the channels below (also listed on our Contact Us page):
- Text/SMS or Call: +1 (628) 244-9231
- Email: support@ornivra.com
Our support team responds quickly and will stay with you until your issue is fully resolved.